Support / Help

We have listed below a list of the most frequently asked questions we receive along with the relevant answers. If you are unable to find an answer to your question then please contact us.

Data Coverage

  1. Where is the vehicle data sourced from?
  2. What types of information are collected?
  3. Is mileage data available?
  4. Why is there no information available for a vehicle?
  5. Can I get the history of a vehicle registered outside Ireland?

Report Types and Pricing

  1. What reports are available on MyWheels?
  2. How much do the reports cost?
  3. How can I pay to buy a report?
  4. What does a vehicle report look like?
  5. When I buy a report, how do I see it?
  6. Can I get a vehicle history on motorbikes?
  7. How up to date is the information on the website?

Vehicle Report Content

  1. Why am I getting a ‘Vehicle not found’ message?
  2. What information is included on a vehicle report?
  3. Does the report show if a vehicle is written off?
  4. What should I do when information on a vehicle appears incorrectly?
  5. What is the traffic light system used on the reports?
  6. Where can I get CO2 taxation information?
  7. What does Insurance Cost Category mean?
  8. Does the report show if a vehicle has been used as a Taxi or Hackney?
  9. Does the Number of Owners include the current owner?
  10. Do any vehicle history checks include current owner details (e.g. name and address)?
  11. Why are most of the characters on the chassis number hashed out on the vehicle history check?
  12. What should I do if I have a query on the vehicle history check?
  13. Why is information available for some vehicles and not for others?
  14. How up to date is the information on the website?
  15. How do I retrieve a previous report?
  16. What do the Euro NCAP classifications mean?
  17. What do I do if the Chassis Number on the report does not match with what is stamped on the vehicle?
  18. What do I do if the Engine Number on the report does not match with what is stamped on the vehicle?

Finance Checks

  1. What is a MyWheels.ie Finance Check?
  2. Why does the Finance Check not happen immediately?
  3. Why should I carry out a Finance check?
  4. Does the report show how much finance is outstanding on a vehicle?
  5. What is the risk of buying a vehicle that has finance owing?
  6. What should I do if there is finance outstanding on a vehicle I own?

Valuations

  1. Are valuations available on every vehicle?
  2. Why is a valuation range displayed and not a specific value?
  3. Where are the valuation amounts sourced from?
  4. How much will high/low mileage affect the valuation?

Where is the vehicle history data sourced?

All data is sourced from official sources in Ireland and the UK including government, trade bodies, insurers and manufacturers.

What types of information are collected?

For a complete list of information we collect on vehicles please see our Reports & Pricing page.

Is mileage data available?

There is no official source of mileage information available within the Republic of Ireland. Some companies try to collect mileage information from the vehicle owner but this process is unreliable and the correct information cannot be verified. Therefore we do not show this information on our reports.

Why is there no information available for a vehicle?

If you get a ‘Vehicle not found’ message then it is normally due to one of the following reasons;

  • The registration is incorrect. Please check the registration you entered and check again.
  • The registration is not recognised as being from Ireland or the UK. We provide information on Irish and UK vehicles only. If the registration is outside Ireland or the UK then we are unable to provide information on the vehicle.
  • Newly registered vehicles may not be available. There may be a delay of one to two week before the vehicle information is available from official sources. This is the case for both new and imported vehicles that were recently registered in Ireland.
  • If you believe the registration is correct and that information should be available then please contact us and we will investigate why no information is being displayed.

Can I get the history of a vehicle registered outside Ireland?

Yes, you can check for UK vehicles as well as Irish vehicles. Unfortunately we do not have information available on vehicles registered outside Ireland and the UK.


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What reports are available on MyWheels.ie?

We have a number of different report types available from as little as €8.00. When you perform a free check you will see a list of possible reports available for that specific vehicle. The list of available reports will vary depending on whether you submit an Irish or UK registration, if the vehicle was imported, is there a valuation available for the vehicle etc. The following is a list of vehicle reports available from MyWheels.ie;

  1. Irish Vehicle History and Valuation
  2. Irish Vehicle History and Finance Check
  3. Full Irish Report (Irish History + Valuation + Finance Check)
  4. Irish and UK History
  5. Full Irish Report (Irish History + Valuation + Finance Check) and UK History
  6. UK History Report
  7. UK History and Irish Valuation

For more information please see our Reports & Pricing page.

How much do the reports cost?

We have vehicle reports available from as little as €8.00. The price of the report will vary depending on what information is included and you can see our current price list on our Reports & Pricing page.

How can I pay to buy a report?

After selecting the report you want to buy, payment can be made online, quickly and securely, with the following card types;

  • Visa
  • MasterCard
  • Laser

Payments are processed securely by an Irish company called Realex, a leading European online payment provider.

Unfortunately we are unable to accept payment at present over the phone or by cheque or cash.

What does a vehicle report look like?

There are a number of vehicle reports available from MyWheels but generally the layout of the reports is consistent and includes vehicle information, history and current status of the vehicle etc.

The reports can be viewed online and printed if required. Please check out our Sample vehicle report for more information.

When I buy a report, how do I see it?

Once you have completed the payment we will email you with a link to view the report online. The Order Confirmation page shown immediately after payment will also include a link to view the report. The report will be available online to view for 21 days after purchase.

Can I get a vehicle history on motorbikes?

Yes, MyWheels.ie can generate a history check on any vehicle registered in the Republic of Ireland and the UK.

How up to date is the information on the website?

The vehicle information is obtained from a number of official sources in the Republic of Ireland and the UK. The data is updated as soon as it becomes available. When information on a vehicle changes it may take 1-2 weeks before the official source updates their systems and makes this information available e.g. NCT expiry, number of owners etc. If you believe the information displayed on a vehicle report is incorrect then please contact us.


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Why am I getting a ‘Vehicle not found’ message?

If you get a ‘Vehicle not found’ message then it is normally due to one of the following reasons;

  • The registration is incorrect. Please check the registration you entered and check again.
  • The registration is not recognised as being from the Republic of Ireland or the UK. We provide information on Irish and UK vehicles only. If the registration is outside Ireland/UK then we are unable to provide information on the vehicle.
  • Newly registered vehicles may not be available. There may be a delay of one to two week before the vehicle information is available from official sources. This is the case for both new and imported vehicles that were recently registered in Ireland.
  • If you believe the registration is correct and that information should be available then please contact us and we will investigate why no information is being displayed.

 What information is included on a vehicle report?

Generally all our reports will include basic vehicle data such as make, model, engine size, fuel type and colour. Where available, the reports will also include vehicle write-off history, chassis number, NCT and tax history. In addition, the reports will also indicate if a vehicle has been used as a taxi or hackney cab. Please check out our Reports & Pricing page for more information.

Does the report show if a vehicle is written off?

All our reports show if the vehicle has been reported as written off to the National Vehicle and Driver File maintained by the Department of Transport. There are 4 categories of write off and only Category A and B must be reported to the Dept of Transport. Category C and D are financial write offs and are not reported to the Department of Transport as the vehicle can be repaired and used on the road. Category C means that the vehicle can be repaired but the cost of new parts and labour would be greater than the value of the vehicle (before the accident). Category D means that the vehicle can be repaired and the cost of new parts and labour would be less than the value of the vehicle (before the accident) but other factors such as availability of parts result in the vehicle being classed as written off. If you have concerns that the vehicle was involved in an accident we recommend you get it checked by a qualified mechanic. Category C/D write off information is not generally available and therefore not shown on our reports.

What should I do when information on a vehicle appears incorrectly?

All of our data has been obtained from official sources but in some cases an error may have occurred when the information was recorded. If you believe there is an inaccuracy in the data displayed on a vehicle report then please contact us.

What is the traffic light system used on the reports?

The vehicle reports from MyWheels.ie include a green, amber or red traffic light that provides an overview of the vehicle’s status with green indicating there are no issues and red indicating that one or more alerts have been flagged.

The traffic light system is as follows:

: No apparent cause for concern

Note: You should always make further enquires before finalising your purchase. MyWheels.ie accepts no responsibility for purchases made on the basis of the information displayed on this website.

: Proceed with caution.

Typical criteria for providing vehicles for “proceed with caution” are as follows:

  • The vehicle may have had a large number of previous owners (e.g. a car originally registered two years ago with 4 owners would be cause for concern)
  • Motor tax may have expired, which could be an indication that a car has been off the road for a period of time
  • The vehicle may have been imported.

: Warning.

Typical criteria for rating vehicles as “warning” are as follows:

  • The vehicle has been notified as having been written off by an insurance company
  • The vehicle was or is currently being used as a taxi/hackney cab
  • The motor tax may be out of date for a significant period of time.

Where can I get CO2 taxation information?

Vehicles registered from 1st July 2008 onwards are liable for tax based on their CO2 emissions. Depending on when the vehicle was registered, our vehicle report will indicate whether your vehicle is taxable based on engine size or on CO2 emissions. You can also get additional information on the motor tax rates at www.motortax.ie.

What does Insurance Cost Category mean?

The Insurance Cost Category is an indicator of how expensive the insurance premium for this vehicle may be with ‘Very Low’ being the cheapest and ‘Very High’ being the most expensive. Note: This does not take into account other rating factors such as driver age, gender, previous driving history, no claims bonus etc.. All of these factors may have a bearing on your premium.

Does the report show if a vehicle has been used as a Taxi or Hackney?

Yes, the vehicle hstory report will show if the vehicle is currently, or was previously, registered as either a Taxi or a Hackney cab.

Does the Number of Owners include the current owner?

The vehicle reports from MyWheels.ie display the number of owners currently.  The number of current owners is the number of previous owners (as detailed on the logbook/vehicle registration cert) plus the current owner. For example if the report shows ’3′ owners and if you are buying the vehicle you will be the 4th owner.

Do any vehicle history checks include current owner details (e.g. name and address)?

MyWheels.ie does not hold any personal data associated with any vehicle. This information is not available for vehicle history reports as it is personal information and therefore subject to Data Protection legislation.

Why are most of the characters on the chassis number hashed out on the vehicle history check?

The numbers are hashed out for security reasons as they are unique to the vehicle. The characters shown allow for a quick check against the vehicle and registration certificate.

What should I do if I have a query on the vehicle history check?

Please contact us with your query.

Why is information available for some vehicles and not for others?

In some instances complete information on a vehicle is not received from the data suppliers and we only display information from these sources.

How up to date is the information on the website?

The service is composed of multiple data sources and updated both daily and weekly as data becomes available.

How do I retrieve a previous report?

When you purchase a report from MyWheels.ie we will send an email to the email address supplied when placing the order. This email includes a link to view the report online. The email also includes an order id which can be submitted along with the vehicle registration and email address to retrieve the report. NOTE: Only a valid combination of order number, vehicle registration and email address will enable the report to be retrieved. Reports are only available for 21 days after they are purchased.

 What do the Euro NCAP classifications mean?

Euro NCAP provides motoring consumers – both drivers and the automotive industry – with a realistic and independent assessment of the safety performance of some of the most popular cars sold in Europe. More information can be found at www.euroncap.com.

What do I do if the Chassis Number on the report does not match with what is stamped on the vehicle?

It is possible that the vehicle may have been tampered with or indeed be stolen. With personal safety to the fore, it may be prudent to make your excuses, suspend negotiations with the purported owner of the vehicle and depart the scene. It is your choice as to whether you inform the relevant authorities (Crimestoppers Freefone – 1800 250 025).

What do I do if the Engine Number on the report does not match with what is stamped on the vehicle?

It is possible that the vehicle may have been tampered with or indeed be stolen. With personal safety to the fore, it may be prudent to make your excuses, suspend negotiations with the purported owner of the vehicle and depart the scene. It is your choice as to whether you inform the relevant authorities (Crimestoppers Freefone – 1800 250 025).


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What is a MyWheels.ie Finance Check?

MyWheels.ie provides a verified finance check on the vehicle registration provided. This is a two step process which involves; (a) verifying the finance status of the vehicle with HPI (Ireland) and (b) subsequently contacting the relevant financial institution to confirm that the reported details are correct, and ensuring that any financing obligations have been discharged.

Why does the Finance Check not happen immediately?

MyWheels.ie performs a verified finance check, i.e. we contact the relevant financing institution to confirm status. This cannot happen outside of business hours and therefore we try to complete the process within one working day from when the report is purchased.

Why should I carry out a Finance check?

It is the responsibility of the buyer to ensure there is no outstanding finance on a vehicle. In the event that you purchase a vehicle with outstanding finance, it will be your responsibility to settle the outstanding finance, or the vehicle could be repossessed by the financing institution.

Does the report show how much finance is outstanding on a vehicle?

No, we can only confirm if finance is outstanding on the car or not. Due to Data Protection policies we are unable to provide any additional information such as;

  • The amount of finance outstanding or the number of repayments outstanding
  • Personal details on who took out the finance on the car
  • The name of the financial institution that is owed the finance

What is the risk of buying a vehicle that has finance owing?

Car ownership with outstanding finance is similar to home ownership with a mortgage, the “owner” does not legally hold the title of the car/house until the finance/mortgage is fully paid off. Until then, the relevant lender is the legal owner of the car/house and they can repossess the asset if the amount outstanding is not paid.

If you buy a car that has finance outstanding then it will your responsibility to settle the outstanding finance, or the car could be repossessed by the financing institution.

What should I do if there is finance outstanding on a vehicle I own?

It is the responsibility of the owner to ensure there is no outstanding finance on a vehicle. In the event that you own a vehicle with outstanding finance, it will be your responsibility to settle the outstanding finance, or the vehicle could be repossessed by the financial institution.

If the finance was taken out by you then you can arrange to pay the balance with the relevant financial institution.

If the finance was arranged by a previous owner then it may prove difficult to find out how much is owed and who took out the finance (especially in the case of multiple previous owners). The financial institution will only communicate with the person who took out the finance so you will not be able to contact them to resolve the issue.

Who you bought the car from will determine what you rights are in relation to this matter. If you bought the car from a commercial dealer then you are covered by the Consumer Protection Act 2007. Please contact the National Consumer Agency for advice on what you can do.

Private sales (consumer-to-consumer transactions) are not covered by the Sale of Goods Act or the Consumer Protection Act 2007. In a consumer-to-consumer there is no implied term applicable as to merchantable quality. In this case we can only suggest that you seek independent legal advice on the matter.


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Are valuations available on every vehicle?

Our valuations are provided by Motor Trade Publishers, who collect market information every week to compile the most accurate and up to date valuations in Ireland. Motor Trade Publishers maintain current values on over 95% of private vehicles in Ireland, however if there is insufficient market information on a particular model then it is not possible to accurately value it. When you do a free vehicle check with MyWheels.ie we check to see if a valuation is available before returning a list of available reports for the relevant vehicle. If we have valuation information for the vehicle then we offer reports that include a valuation.

For more information please read about Vehicle Valuations.

Why is a valuation range displayed and not a specific value?

No two cars are the same and therefore values will differ depending on a number of mitigating factors. Everything from mileage to varying levels of specification, seller type, condition and optional extras all need to be considered when valuing a used car. For more information please read about Vehicle Valuations.

Where are the valuation amounts sourced from?

Our valuations are provided by Motor Trade Publishers, who collect market information every week to compile the most accurate and up to date valuations in Ireland. Their values are used by the Revenue Commissioners, motor dealers, insurance companies, finance houses, fleet companies and auctioneers across the country.

How much will high/low mileage affect the valuation?

While the total mileage of a vehicle will impact on its value there are a number of other factors such as specification, seller type, condition of the vehicle and optional extras that need to be considered when valuing a used car. For more information please read about Vehicle Valuations.


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